This Week in Twitter for 11/20/2009 — Twitpocalypse Now

Sarah Palin starts her book tour, Barack Obama says he’s never used Twitter and Oprah says she’s hanging it up in 2011, prompting @caseywright to quip that maybe the Mayans were off by one year. In case the end is near, get your spiritual life together with the 10 Commandments for Twitter and the 7 Deadly Sins of Twitter. If it turns out we are going to stick around a while longer then learn from the president’s example and be clear in your church bio page about who is doing the tweeting–especially if you have ghost tweeters.

Speaking of things ending, what happens when your favorite URL shorteners go kaput? 301works.org is trying to help out. If that doesn’t work, try retweeting those links a lot, which you can now do seamlessly through Posterous.

Who can save a world gone mad? It’s a job for SuperTweet. SuperTweet advertising, that is, according to Robert Scoble. Is that enough to fend off the Four Horsemen of the Apocalypse? What about the 3 Ts of Business — Telling, Talented and Tangible? These are three traits that hold up for Twittering churches, too.

In football this week, it’s starting not to look like the end of the world for the Titans as they rack up some wins and where the NFL Commish joined a tweetup in the stands. But on the college side, the BCS’s new Twitter account is a calamity according to Shel Holtz at Social Media Today. And in our last bit of gridiron news, Twitter called its own audible at the (top) line with “What’s happening” replacing “What are you doing” as the welcome prompt.

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Test: Is Your Church Ready for Social Media?

Is your church ready for Facebook? If your church isn’t involved in social media yet, here’s a test to see how prepared your church is to get started.

Scenario #1 — Controversial Second Collections

Imagine it’s time for the annual collection for the CCHD — the Catholic Campaign for Human Development. Your parish is participating as directed by your bishop. A group of parishioners who is upset about CCHD’s previous funding of ACORN and other controversial organizations plans to boycott the collection. These parishioners are going to insert an envelope stuffer in the basket from http://www.reformcchdnow.com/.

Discuss:

  • If your church had a Facebook page and the discussion spilled over there, how would your church respond?
  • Who would respond?
  • How fast would you do it?
  • Who would need to review and approve the comments?
  • Would you allow all comments or would you remove any?
  • Would your comments differ whether or not your pastor agreed with the collection?

Scenario #2 — A Not So Anonymous Crude Comment

The St. Louis Post-Dispatch asked online readers about the craziest things they’ve ever eaten. Unsurprisingly, they received some crazy responses. And some crude ones. One vulgar response in particular, after being deleted, was submitted again from the same IP address. The site’s director of social media (!) saw that the comment came from a school so he called them about it. The comment was traced to a school employee who resigned on the spot. (ReadWriteWeb, ArtsTechnica, and Jeff Geerling have more on this).

Discuss:

  • Imagine some inappropriate comments are submitted to your church blog or Facebook page…
  • Are you going to moderate responses ahead of time? If so, who will do this and what kind of lag will you audience accept? If not, is your congregation willing to accept the crude or anti-Church comments that will inevitably show up?
  • If your pastor asks you to find out where an anonymous comment came from, what will your response be?
  • If your privacy policy says you won’t share information with third parties, does that include situations like these?
  • What would it take to ban a commenter?

[Update] Scenario #3 — Misinformed Attacks Saying Faith and Reason Can’t Exist

The tech discussion site, Slashdot.org, covered Vatican Debates Possibility of Alien Life, which led to the usual church bashing and skepticism online. But one commenter who was obviously outside the faith gave a very fair defense of the church. “Current Catholic theology is the result of about 1500 years where some of the most powerful minds of occident contributed to build a quite solid intellectual building. It might be based on nonsenses (sic) but still it’s internal coherence and its resistance to foreign attacks is quite good.” Are you ready to do the same?

[Update] Scenario #4 — Acknowledging and Responding to Criticism

Mack Collier points out a solid example of Mashable responding to criticism about their editorial decisions: they showed appreciation, calmly gave their side of the issue and explained what they would do next.  Are you ready to reply as quickly and openly?

I’ll add another scenario from my own experience. We haven’t opened up comments directly on my parish site because we don’t have the staff or volunteer personnel in place to moderate comments. One Thanksgiving I decide to open up our what-are-you-thankful-for poll to also include an editable “other” option, figuring it was a safe topic.

Wrong. It wasn’t long before someone noted that they were thankful for a victory by one particular party, which was quickly seconded by someone else. Next, someone from the other political party commented that they wouldn’t be joining our church because it had the wrong politics. Living in a suburb of Washington, DC, I should have seen this coming.

Social media can have huge upsides for churches and I want you to be successful. Just be prepared before you get started so that one early blip doesn’t sideline all of your social campaigns.

What are some social scenarios your church has faced that the rest of us can learn from?

Make a Thank You Card That Gets Noticed

Thank You Card
Send a big thank-you note that gets noticed. See pen on left for a sense of scale. (Details blued out to maintain anonymity.)

The nearby thank you card arrived at work the other day expressing appreciation for my office staff’s charitable donations. You couldn’t miss it sitting there in the lunch room. As a result, it received much more attention than the typical note card or thank-you letter.

This format offers lessons for church ministries on how to show your appreciation in a way that gets noticed and paves the way for future donations.

  1. Make it big. Your thank you card won’t get lost with the junk mail and it has a better chance of being displayed where others can see it.
  2. Tap into your creative side. The personal touch reminds donors that real people are benefitting.
  3. Include everyone’s signatures. Show donors the extent of their reach.

Why should your ministry go through all this trouble? For starters, of course you need to show your appreciation. But if you’re receiving donations or in-kind contributions from a company, do a little extra to remind more people at that office how they are making a difference. You want your message seen by the entire office, not just the chief organizers, so that more people have the opportunity to become aware of your group. With that awareness comes a better chance to achieve even more participation next time.

It’s just one example of how to do it. What other effective thank-you’s have you seen in response to your church’s outreach?

This Week in Twitter for 11/13/2009

Twitter lists are the big news from the past fortnight (very big) so let’s see what you should be doing with said list. (But first let me say, yippee! because Brizzly’s groups are now Twitter lists.)

Ways To Use Twitter Lists for Your Nonprofit Work
Via @Twitter Tips Beth Kanter looks at ways nonprofits (hint, like your church) can use lists and she sums up what others are saying on the topic. After reading her ideas, here are some ways your church might use lists:

  • Your church’s staff and volunteers
  • Diocesan and local charities your church supports
  • Local bloggers and tweeps who cover your church

6 Ways to Look at Twitter Lists Antonella Stellacci of Snowcrashing.com categorizes the major ways you can put Twitter lists to use.

Using Twitter Lists to Judge InfluenceJudge not lest ye be judged? Not if you’re Todd Zeigler at Bivingsreport.com.

Why Twitter “Lists” Change Everything
Dave Troy says lists will rock your tworld. (He’s also a guy who doesn’t have to use URL shorteners–look at his URLs: http://davetroy.com/?p=644)

Twitter Lists Still a Work in Progress (ESPN)

Your Ultimate DC Sports Twitter List
Mister Irrelevant has all the relevant jocks covered in the nation’s capital. Maybe I can get him to come up with a list for my beloved Steelers?

Jump to a Twitter user’s lists with listbrowser.org

Most Popular Twitter Lists with http://listatlas.com

What Do Twitter Lists Say About Your Personal Brand?
Via @AndrewBates
Jay Baer at Convince and Convert lets you know it’s not just the naughty and nice lists you need to worry about.

Jan Geronimo at Waiting to Exhale takes a contrary view to Chris Brogan on the nature of lists.

5 Reasons to Use the New Twitter List Feature
Duct Tape Marketing gives you more reasons to get your list on.

Gabe O’Neill looks at the downside of lists. The lesson here is if your church gets on some nasty lists, block those haters and you’ll come off the lists.

RETWEETS

Along with the popular lists announcement came the more controversial retweets remake announcement.

Twitter’s Evan Williams Says Retweet Will Rescue Us From Retweetarrhea (eWeek)

Was the Twitter Retweet Feature Designed to Bring Value to Google and Bing Search
Andrew Mueller says follow the money: why would such an unpopular “feature” be forced through?

New Twitter RT Link: Use Caution
Via @steveplunkett
Kathy E. Gill at Wired Pen points out that many third-party Twitter clients haven’t incorporated the new retweet option so your followers may be missing out on your RTs.

Don’t Be a MeTweeter
Whether you’re an old school RT’er or using the new beta, Twittercism reminds us to think of the audience and not just ourselves.

TWITTER HOW TO’s AND TIPS

Keywords, coverage, location in English, unshortened link to a clear page (don’t make me suspicious of what the hidden link is), such as to your church
or to a special Twitter-focused landing page.

Twitter Co-founder Jack Dorsey On Using Twitter For Social Change (Huffington Post)

Great tweets from BlogWell from SocialMedia.org
  • @TheRecruiterGuy: Nobody at Rubbermaid is full time “Soc Media/Comm Manager”
    – AMEN!!!! Major impact doesn’t mean major headcount. Just be smart! #blogwell
  • jenamiller: Yes! Like it!! RT @PeteBosak: RT @LisaHoffman: “Change public
    relations to people relations” – @ConversationAge#blogwell
Heard from a lot of phishing victims this week. Michelle Wolverton
gives tips on what to do when someone else sends DMs from your account.

FollowerWonk.com – Venn diagrams of user’s intersecting followers
Example of a few Twitter accounts I run:

QUESTIONS ABOUT TWITTER

Has Twitter Flatlined?
http://moblogsmoproblems.blogspot.com/2009/11/twitter-traffic-flattening-but-bitly.html
Hey, does the growth rate really matter if it’s working for you?

SHOULD YOU OR SHOULDN’T YOU?

If your church is getting on Twitter, be ready to do it right.

8 Reasons You Need to Stop Ignoring Twitter (WebPro News)

Pay Per Influence: Monetizing Twitter (Slides from Brian Carter)
Would this be an appropriate fundraiser for your church?

Connect Twitter with LinkedIn (LinkedIn Blog)



Whew, after putting this all together, I need to say
Rex’s Prayer for the Busy Geek.